Deleting your dmshop account

In the app

1. Open the dmshop app and sign in.
2. Go to the Profile tab and choose “Delete account”.
3. Read what will be deleted and tap “Continue”.
4. Enter your account email to confirm and tap “Delete account”.

On the website

1. Sign in to your dashboard at dmshop.kz.
2. Open Settings → Security.
3. In the account deletion block, click “Delete account”.
4. Enter your account email to confirm.

By email request

If you cannot sign in, write from your account email to info@dmshop.kz. Requests are handled within 15 business days.

What is deleted

• Your account and sign-in: email and password.
• Your profile: name, phone, language, currency and notification settings.
• Access to orders, messages, price requests, favourites and the cart.

What is kept

• Orders, invoices and contracts made with sellers or buyers — they stay with the other party to the deal and are kept for the periods the law of the Republic of Kazakhstan sets for accounting documents.
• Messages you sent to other users stay in their conversations.
• If you are the only member of a company, the company is archived; if there are other members, the company contact passes to one of them.
• A record in the activity log that the account was deleted.

When an account cannot be deleted

• A paid seller subscription is active — cancel it in the dashboard first.
• The company has products in the catalogue — unpublish them or hand the store over to another owner first.